Privacy Policy — Black Car Empire LLC

At Black Car Empire LLC, we value the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how Black Car Empire (“Black Car Empire LLC”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use our website, contact our team, or reserve transportation services through our platform. By using our website or booking services with Black Car Empire LLC, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information necessary to provide transportation services and operate our business efficiently.

Personal information may include:

• Full name
• Email address
• Telephone number
• Billing address
• Pickup and drop-off addresses
• Flight information
• Payment details
• Company name (for corporate accounts)
• Reservation history
• Communication preferences

Non-personal information may include:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Referral source
• Cookies and analytics data

This information may be collected when you:

• Submit a reservation request
• Contact us by phone, email, or website form
• Create an account
• Subscribe to updates
• Use our website or mobile-accessible services

2. How We Use Your Information

Black Car Empire LLC uses collected information to operate, improve, and support our services. This may include:

• Processing reservations
• Coordinating chauffeur dispatch
• Communicating booking confirmations
• Sending trip updates
• Providing chauffeur and vehicle details
• Processing payments
• Responding to support requests
• Maintaining service records
• Improving website performance
• Meeting legal and regulatory obligations

We may also use contact information to send service-related notices, receipts, account notifications, and customer support communications.

3. Affiliate Service Providers

To meet operational demands and expand service availability, Black Car Empire LLC may fulfill certain reservations through approved third-party affiliate transportation providers. When necessary to complete a reservation, we may share limited trip-related information with vetted affiliate partners, including:

• Passenger name
• Pickup and destination details
• Flight data
• Special service instructions
• Contact number required for trip coordination

All affiliated providers are selected based on internal standards for licensing, insurance, professionalism, and service quality.

4. Payment Information

Payments for services may be processed through secure third-party payment providers, including but not limited to Limo Anywhere LA Pay. Black Car Empire LLC does not store full payment card information on its own servers unless expressly required for authorized recurring billing arrangements. Payment transactions may be subject to verification, fraud prevention review, and underwriting requirements by external processors.

5. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and related tracking technologies to improve user experience and understand website usage. These tools may collect browsing behavior, session duration, and technical device information.

Cookies may be used to:

• Remember website preferences
• Improve booking functionality
• Analyze website traffic
• Maintain session security
• Enhance service usability

You may disable cookies through your browser settings, though certain website features may not function properly.

6. SMS and Communication Consent

By providing your mobile number during a reservation, you consent to receive SMS notifications from Black Car Empire related to your transportation service, including trip confirmations, chauffeur updates, vehicle details, arrival notifications, and other service-related communications. Message frequency varies based on your reservations, and standard message/data rates may apply. Black Car Empire uses your contact information solely for operational communications and customer service purposes. We do not sell, share, or distribute mobile information for marketing purposes. You may opt out of SMS notifications at any time by replying STOP. For assistance, reply HELP or contact us through any of our available channels of communication.

7. Information Sharing

Black Car Empire LLC does not sell or rent customer personal information to third parties for marketing purposes. We may disclose information only when necessary to:

• Fulfill booked transportation services
• Process payments
• Work with affiliate transportation providers
• Comply with legal requirements
• Protect our rights or property
• Investigate fraud or misuse
• Enforce our terms and policies

8. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect customer information against unauthorized access, misuse, alteration, or disclosure. While we take data protection seriously, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users acknowledge that submission of information online carries inherent security risks.

9. Data Retention

Black Car Empire LLC retains personal information only as long as necessary to:

• Provide services
• Maintain reservation history
• Process billing
• Comply with tax and legal requirements
• Resolve disputes
• Enforce agreements

Records may be retained for operational and compliance purposes even after services are completed.

10. Third-Party Links

Our website may contain links to third-party websites, booking tools, partner systems, or service providers. Black Car Empire LLC is not responsible for the privacy practices or content of external websites not operated by us.

11. Children’s Privacy

Black Car Empire LLC services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors through our website without appropriate consent.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, or technology changes. Updated versions will be posted on our website and become effective immediately upon publication unless otherwise stated. We encourage users to review this page regularly.

13. Contact Us

For any questions regarding these policies, you may contact us through any of the following available channels:

• +1 (929) 992-3425 (Calls and Fax)
• info@blackcarempire.com
• Mail to:
  Black Car Empire LLC
  347 5th Ave
  Suite 1402-140
  New York, NY 10016